Privacy Policy & Terms of Service

Plain-English Summary: Pintail, LLC collects basic business and contact information to provide our AI communication services. We do not sell your data to anyone. SMS conversations handled by our AI are stored securely and used only to deliver and improve our service. You can request deletion of your data at any time.

1 Who We Are

Pintail, LLC ("Pintail, LLC," "we," "us," or "our") is a Michigan limited liability company providing AI-powered communication services for small businesses. Our registered address is in Grand Rapids, Michigan. You can reach us at ben@pintailhq.com.

2 Information We Collect

We collect the following categories of information:

Business client information: name, business name, email address, phone number, billing information, and business details you provide during onboarding
End-customer communication data: phone numbers and SMS message content from conversations handled by our AI on your behalf
Usage data: how you interact with our platform, including login times, features used, and conversation logs
Technical data: IP addresses, browser type, and device information collected automatically when you use our website

3 How We Use Your Information

We use collected information to:

Provide, operate, and maintain our AI communication services
Process billing and manage your account
Send you service updates, receipts, and support communications
Generate the monthly conversation reports included in your plan
Improve our AI models and service quality (using anonymized, aggregated data only)
Comply with legal obligations

4 SMS and Text Message Data

      Important: SMS conversations facilitated through Pintail, LLC are stored securely for the duration of your subscription and are used solely to operate the service, generate your monthly reports, and improve response quality. We do not sell, rent, or share individual SMS conversation data with third parties for marketing purposes. No mobile opt-in data or consent information is shared with any third parties.
    

By using Pintail, LLC's missed call text-back service, your business clients consent to receive automated SMS messages. You are responsible for ensuring your end-customers have a reasonable expectation of receiving such messages, as described in our SMS Policy.

5 Sharing Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service providers: We use Twilio (SMS delivery), OpenAI (AI processing), and Make.com (automation). These providers process data on our behalf under confidentiality agreements
Legal requirements: If required by law, court order, or government authority
Business transfers: In the event of a merger or acquisition, data may transfer to a successor entity
With your consent: Any other sharing requires your explicit permission

6 Data Retention

We retain your account and business data for the duration of your subscription and for up to 12 months after cancellation, for billing and dispute resolution purposes. SMS conversation logs are retained for up to 12 months. You may request earlier deletion by contacting us at ben@pintailhq.com.

7 Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

8 Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of non-essential communications at any time

To exercise any of these rights, contact us at ben@pintailhq.com. We will respond within 30 days.

9 Cookies

Our website uses only essential cookies required for basic functionality (such as remembering your session). We do not use advertising or tracking cookies.

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

11 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients by email at least 14 days before any material changes take effect. Continued use of the service after that date constitutes acceptance of the updated policy.

Privacy Questions?

Contact our privacy team at ben@pintailhq.com
Pintail, LLC · Grand Rapids, Michigan

Plain-English Summary: By using Pintail, you agree to use the service lawfully, keep your account credentials safe, and pay your subscription fees on time. We provide the service in good faith but cannot guarantee 100% uptime or that every AI response will be perfect. Either party can cancel with 30 days' notice.

1 Acceptance of Terms

By signing up for or using Pintail's services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business, you represent that you have the authority to do so. If you do not agree to these Terms, do not use the service.

2 Description of Service

Pintail LLC provides AI-powered communication tools for small businesses, including but not limited to missed call text-back, AI conversation handling, appointment booking assistance, and related features. Services are provided on a subscription basis and may be updated or modified over time.

3 Eligibility and Account

You must be at least 18 years old and operate a legitimate business to use Pintail, LLC
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate and complete information during registration
You are responsible for all activity that occurs under your account
Notify us immediately at ben@pintailhq.com if you suspect unauthorized account access

4 Acceptable Use

You agree not to use Pintail, LLC to:

Send unsolicited, deceptive, or spam messages to recipients who have not interacted with your business
Violate any applicable federal, state, or local law, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
Transmit harmful, harassing, defamatory, or fraudulent content
Impersonate another person or business
Attempt to reverse-engineer, hack, or disrupt the service
Resell or sublicense the service without written permission

      Your Compliance Responsibility: You are solely responsible for ensuring your use of Pintail, LLC's SMS features complies with TCPA, carrier guidelines, and all applicable messaging laws. Pintail, LLC provides the technology; you are the business sending messages to your customers.
    

5 Subscription and Payment

Subscriptions are billed monthly in advance on the date you first subscribe
All fees are non-refundable except as required by law or expressly stated otherwise
We may change pricing with 30 days' written notice to active subscribers
Failure to pay may result in service suspension after a 7-day grace period
You may cancel at any time; cancellation takes effect at the end of the current billing period

6 Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (including Twilio or OpenAI), or circumstances beyond our control may result in temporary unavailability. We will make reasonable efforts to notify clients of planned maintenance in advance.

7 AI-Generated Content

Our AI generates responses on behalf of your business based on information you provide. You acknowledge that:

AI responses may occasionally be inaccurate, incomplete, or inappropriate for the context
You are responsible for reviewing the system prompt and business information you configure
Pintail, LLC is not liable for decisions made by your customers based on AI-generated content
You should monitor AI conversations and provide feedback to improve accuracy

8 Intellectual Property

Pintail, LLC retains all rights to its platform, software, and AI systems. You retain ownership of your business data and conversation logs. You grant Pintail LLC a limited license to process your data solely to provide the service.

9 Limitation of Liability

To the maximum extent permitted by law, Pintail, LLC's total liability to you for any claims arising from the use of the service shall not exceed the amount you paid to Pintail LLC in the three months preceding the claim. Pintail LLC is not liable for indirect, incidental, or consequential damages, including lost revenue or lost customers.

10 Termination

Either party may terminate the service with 30 days' written notice. Pintail, LLC reserves the right to suspend or terminate your account immediately for material violations of these Terms, including illegal use of SMS messaging or non-payment.

11 Governing Law

These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Kent County, Michigan, unless otherwise agreed in writing.

12 Changes to Terms

We may update these Terms from time to time. We will notify active clients by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance.

Questions About These Terms?

Why this page exists: US carriers (AT&T, Verizon, T-Mobile) require businesses sending automated texts to clearly disclose their messaging practices. This page satisfies that requirement and is referenced in Pintail, LLC's Twilio registration. Pintail, LLC's business clients should link to this page from their own communications.

1 Program Description

Pintail, LLC operates an automated SMS messaging system that sends text messages on behalf of small business clients when their customers call and do not receive an answer. Messages may include appointment booking assistance, answers to frequently asked questions, general business information, and escalation of urgent inquiries.

2 Message Frequency

Message frequency varies. A customer who misses a call from a Pintail-powered business will receive one initial automated text. Additional messages are sent only if the customer replies and continues the conversation. Typical exchanges are 2–6 messages per interaction.

3 How to Opt Out

To stop receiving messages, reply STOP to any message at any time. You will receive a single confirmation message and no further messages will be sent to your number. To re-subscribe, reply START.

4 How to Get Help

For help or more information, reply HELP to any message, or contact Pintail, LLC directly at lisa@pintailhq.com.

5 Message and Data Rates

      Message and data rates may apply. Standard SMS and data rates from your mobile carrier may apply to messages you send and receive. Pintail does not charge end-customers (the callers) for text messages.
    

6 Supported Carriers

Pintail, LLC's SMS service works with all major US carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, and others. Carrier support may vary for some regional carriers.

7 Privacy of SMS Data

No mobile opt-in data or SMS consent information is shared with third parties for marketing or advertising purposes. SMS conversation content is stored securely and used only to operate the service. See our full Privacy Policy for details.

8 Contact

For questions about our SMS program, contact:

Email: ben@pintailhq.com
Business: Pintail, LLC, Grand Rapids, Michigan

SMS Questions?

Reply HELP to any Pintail, LLC message, or email us at
ben@pintailhq.com

Privacy Policy &Terms of Service